About Us

The Self-service Analytics Program Team consists of multiple groups working together to meet the goals and objectives of the SSA program.

Here’s how we work together.

 

SSA Program Team

The Program Team

The Program team is primarily based out of the IT Enterprise Information and Analytics (IT EIA) department, including:

  • Program Office led by SSA Team
  • BI Technology Team
  • Data Management Team
  • Data Governance Team
  • Services and Process Team
  • Training Team

IT Enterprise Information and Analytics

The IT EIA department is charged with running the SSA Program. It has responsibility for assembling the SSA Program Team and the day-to-day oversight of the Program.

Program Office

The Program Office works closely with the program sponsors, EIA Steering Committee and IT EIA to set program direction and scope, and coordinates the activities of all SSA Program teams.

  • Ensure program activities are planned and coordinated. Report program progress and health to executive sponsors and EIA Steering Committee
  • Define and oversee processes to address and manage program issues and risks and escalate items to the IT EIA, executive sponsors and EIA Steering Committee

BI Technology

The BI Technology team manages and maintains the Tableau Server and Desktop developer infrastructure, and ensures that it is up to date, and has high availability and performance. Responsibilities include: 

  • Ensure the Tableau infrastructure conforms to UCSF security standards and that appropriate access controls are in place
  • Work with the SSA Services and Processes Team to develop end-user facing BI services and processes
  • Understand the SSA program stakeholder groups and develop communication strategies to keep the stakeholder groups informed of SSA activities
  • Perform outreach to departments and other groups to inform them about the SSA initiative 
  • Oversee the design and buildout of the SSA portion of the data.ucsf.edu website 

Data Management

The Data Management team oversees the process for making data available to the Tableau platform. Responsibilities include:     

  • Manage and maintain the data repository used by the Tableau infrastructure, and ensure that it is up to date and has high availability and performance
  • Ensure the data infrastructure conforms to UCSF security standards and that appropriate data access controls are in place
  • Maintain the searchable D&A Catalog that helps end users find and understand data needed to create their analyses/dashboards
  • Work with the SSA Services and Processes Team to develop end-user facing SSA data services and processes

SSA Data Governance

The SSA Data Governance team ensures that the data within the Tableau platform has gone through the appropriate data governance oversight and review. Responsibilities include:

  • Oversee the process of governing data assets, measures/metrics and dashboards for the Program
  • Work closely with mission-focused D&A governance groups on data priorities and governance
  • Work with the SSA Services and Processes Team to develop end-user facing SSA Data Governance services and processes
  • Develop standards and templates that support SSA data governance
  • Educate SSA end users on data governance requirements and processes

SSA Services and Processes

The SSA Service and Processes team develops and maintains a set of end-user and technical processes needed to operate and use the Tableau platform. Responsibilities include:

  • Work with the SSA End User Advisory team and other SSA Program teams to develop a cohesive and well-documented set of SSA services and processes
  • Work with SSA teams to implement agreed-upon SSA services and processes
  • Coordinate with the IT ServiceNow team to automate SSA processes

Training

The Training team develops and distributes the SSA training programs that equip Tableau users with the skills needed for their self-service analytics role. Responsibilities include:

  • Work with other SSA Program teams to identify and define SSA roles 
  • Develop role-based training plans for Tableau functionality and the SSA processes