About Us

The Tableau Program is a group of multiple teams working together to meet the goals and objectives of the Tableau. 

Here’s how we work together.

The Program Team

The Program team is primarily based out of the IT Enterprise Information and Analytics (IT EIA) department, including:

  • Tableau Team
  • BI & Analytics Team
  • Data Management Team
  • Data Governance and Compliance Team
  • Services and Process Team
  • Training Team

IT Enterprise Information and Analytics

The IT EIA department is charged with running the Tableau Program. It has responsibility for assembling the Tableau Program Team and the day-to-day oversight of the Program.

Program Office

The Program Office works closely with the program sponsors, EIA Steering Committee and IT EIA to set program direction and scope, and coordinates the activities of all Tableau Program teams.

  • Ensure program activities are planned and coordinated. Report program progress and health to executive sponsors and EIA Steering Committee
  • Define and oversee processes to address and manage program issues and risks and escalate items to the IT EIA, executive sponsors and EIA Steering Committee

BI Technology

The BI Technology team manages and maintains the Tableau Server and Desktop developer infrastructure, and ensures that it is up to date, and has high availability and performance. Responsibilities include: 

  • Ensure the Tableau infrastructure conforms to UCSF security standards and that appropriate access controls are in place
  • Work with the Tableau Program Services and Processes Team to develop end-user facing BI services and processes
  • Understand the Tableau Program stakeholder groups and develop communication strategies to keep the stakeholder groups informed of Tableau Program activities
  • Perform outreach to departments and other groups to inform them about the Tableau Program initiative 
  • Oversee the design and buildout of the Tableau Program portion of the data.ucsf.edu website 

Data Management

The Data Management team oversees the process for making data available to the Tableau platform. Responsibilities include:     

  • Manage and maintain the data repository used by the Tableau infrastructure, and ensure that it is up to date and has high availability and performance
  • Ensure the data infrastructure conforms to UCSF security standards and that appropriate data access controls are in place
  • Maintain the searchable D&A Catalog that helps end users find and understand data needed to create their analyses/dashboards
  • Work with the Tableau Program Services and Processes Team to develop end-user facing Tableau Program data services and processes

Data Governance

The Data Governance team ensures that the data within the Tableau platform has gone through the appropriate data governance oversight and review. Responsibilities include:

  • Oversee the process of governing data assets, measures/metrics and dashboards for the Program
  • Work closely with mission-focused D&A governance groups on data priorities and governance
  • Work with the Tableau Program Services and Processes Team to develop end-user facing Data Governance services and processes
  • Develop standards and templates that support Tableau data governance
  • Educate Tableau end users on data governance requirements and processes

Tableau Program Services and Processes

The Tableau Program Services and Processes team develops and maintains a set of end-user and technical processes needed to operate and use the Tableau platform. Responsibilities include:

  • Work with the End User Advisory team and other Tableau Program teams to develop a cohesive and well-documented set of services and processes
  • Work with Tableau teams to implement agreed-upon services and processes
  • Coordinate with the IT ServiceNow team to automate the processes

Training

The Training team develops and distributes the training programs that equip Tableau users with the skills needed for their analytics role. Responsibilities include:

  • Work with other Tableau teams to identify and define Tableau roles 
  • Develop role-based training plans for Tableau functionality and the processes